📦 Most custom photo magnet orders and custom product orders ship from our Michigan office within 2–3 business days. Larger bulk orders and holiday season orders may require additional processing time.

If you are placing a large order with a specific deadline, please contact us before ordering so we can discuss timing and expectations. You will receive email updates as your order moves through production and shipping. Orders containing multiple items or sets may arrive in separate packages.

🚫 💰 All custom photo magnets and other personalized or made-to-order products are final sale. Cancellations, returns, exchanges, and refunds are not available after purchase.

However, your satisfaction is important to us, and we want you to be happy with your order. If you experience an issue, please contact us within three (3) business days of confirmed delivery at hello@fridgeflair.com and include your order number.

Please inspect your order immediately upon arrival. If your order is defective, damaged, or you receive the incorrect item, contact us right away so we can evaluate the issue and make it right.

Items returned without prior authorization will not be accepted.

Gift Cards

🚫 💰 All gift card sales are final. Gift cards are non-refundable, non-returnable, and may not be redeemed for cash except where required by law.

📦 Machine kit orders typically require approximately one (1) week for production, quality inspection, packaging, and processing before shipment. Processing times may vary depending on order volume, inventory availability, holidays, and other factors.

Once your order ships, delivery times vary based on the shipping method you selected during checkout.

Option 1: Standard Ocean Shipping

Estimated transit time: approximately 30 days after shipment. (Need it sooner and didn’t see the Express Shipping option in the dropdown? Email us at hello@fridgeflair.com, and we can upgrade your order to Express Shipping for an additional shipping fee).

Option 2: Express Shipping

Estimated transit time: approximately 12 business days after shipment.

We use a final-mile tracking number that becomes active after your package arrives in the U.S. and clears customs.

Tariffs & Duties

We cover all tariffs and duties for our Magnet Machine Kits, Magnet Machine Refill Supplies and Keychain Station Event Table Displays that ship from our overseas warehouse. Fridge Flair® customers will never receive customs or duty charges upon delivery.

Shipping Damage & Delivery Issues

Please inspect your machine kit and/or refill supplies package immediately upon delivery. If your machine arrives damaged or appears to have been damaged during shipping, you must notify Fridge Flair® within forty-eight (48) hours of confirmed delivery by emailing hello@fridgeflair.com.

Please include:

• Order number
• Photos of the shipping box
• Photos of the internal packaging
• Photos or video of the damage
• Description of the issue

Failure to report shipping damage within this timeframe may result in denial of a shipping damage claim.

🚫 💰 All magnet machine kits and refill supplies sales are final.

Because magnet-making machines are specialty production equipment, opened or used machines cannot be returned to inventory and resold as new. Rather than offering returns on machinery, Fridge Flair® protects customers through our Lifetime Warranty, which provides support for qualifying manufacturing and mechanical defects.

We strongly recommend ordering a sample pack of our supplies before purchasing larger quantities, particularly when using a non-Fridge Flair® machine. Our supplies are manufactured for our Fridge Flair® machines. We cannot guarantee compatibility with machines manufactured by other companies.

Magnet Machine Warranty

Every Fridge Flair® magnet-making machine includes a Lifetime Warranty for the original purchaser. For complete warranty terms, exclusions, limitations, claim procedures, and coverage details, please visit our Lifetime Warranty page.

📦 Keychain Station kits and supplies ship from our Michigan location. Most orders are processed and shipped within 1–3 business days. During periods of high demand, trade shows, holidays, or large event orders, processing times may be slightly longer.

Once your order ships, you'll receive tracking information via email. If your order contains multiple items, it may arrive in separate packages. If you have a specific event date or deadline, we recommend ordering early and contacting us before placing your order so we can discuss timing and availability.

Need Larger Bulk Quantities?

We offer larger event quantities and wholesale ordering options for photobooth companies, event businesses, brands, agencies, and large-scale activations. Contact us directly at hello@fridgeflair.com for custom ordering support, volume pricing, and event-specific recommendations.

🚫 💰 Due to the nature of event supplies, inventory preparation, and fulfillment requirements, all Keychain Station kits and supply orders are considered final sale and are not eligible for return, refund, or exchange.

Exception: If your order arrives damaged during shipping or you receive an incorrect item, please contact us within three (3) days of delivery at hello@fridgeflair.com and provide photos of the issue.

Keychain Station Event Table Displays

📦 Our Keychain Station Event Table Displays are made-to-order and ship directly from our production partner. Please allow approximately 2–3 weeks for production and standard delivery. An Express Shipping Upgrade may be available before adding the item to your cart.

Estimated shipping timelines are provided as guidelines and may vary slightly depending on production schedules, carrier delays, and/or weather.

🚫 💰 Due to the made-to-order nature of this product, Event Table Display purchases are considered final sale and are not eligible for return, refund, or exchange.

Exception: If your Event Table Display arrives damaged, defective, or incorrect, please contact us within three (3) days of delivery at hello@fridgeflair.com and provide photos of the issue so we can assist with a replacement or resolution.

Due to the digital nature of and immediate access to webinars, trainings, recordings, downloadable materials, and digital resources, all sales are final. If you are unable to attend a live webinar, recordings and replays will be provided when available.

🚫 💰 No refunds will be issued for digital products, webinars, courses, trainings, or downloadable content. All sales are final.